Customer Service and Sales

Posted Friday, January 13, 2006 10:38 PM by Shunjie
Whenever I shop or eat at a particular shop or place, one major thing that decides whether I go back is the service. I have a rather funny stand which I always abid with. No matter how good the food or cheap the merchandise the shop sells, as long as it portray bad service, I will black list it, complain to a number of friends and make sure I will not go back to it again.

Today, I went to sim lim square to purchase a TV tuning card and perhaps because I am looky rather shabby, I was treated rather badly by some of the shop assistance. The first shop I went to, I saw Win TV card. Not sure wats the real different between the different brand, I ask the shop assistance whether there are any other alternate brands. He told me that is the only brand, even though there are plenty of other brands behind. Its almost like saying "I dun care" in my face. I decided that since he know nothing much about the product, i take a look at different shops. Several other shops yield pretty much the same result, so..the trips ends as most my sim lim square trip ends: I went to 5th floor, went into Fuwell, and buy the card that the shop assistance introduce me to. I always prefer to buy at Fuwell for several reasons:

1)Shop assistance "know their stuff"
2)Competitive price
3)Neat shelves. Walk in, and can easily locate what I want.

There is another shop at that level which is also very good is Laser Distributor, but I cant seem to find it today (has it moved to funan or is it I am blind, haha). The shop assistances there are also super friendly and helpful.

I think next time, I can just walk directly to the 5th floor if I need to get something. Save time too.
Filed under: ,

Comments

# re: Customer Service and Sales

Friday, January 13, 2006 11:25 PM by kitkai

Same here... no matter how good ur goods are, if your customer service sucks, you will lose me as your customer, not that I will give you lots of profit... ;)
That's why I love to go USA, where customer service is the best I have experienced so far... But each trip burns a big hole in my pocket... :(
Singapore should practice voluntary tipping man...