Another interesting series of articles from Jensen Harris, sharing with us the rationale why Microsoft have decided to give us a brand new UI for the next generation of Office Productivity tools.
It is definately a must-read for anyone who is interested about HCI design (Human computer interface).
Part 1 - The Why of the New UI
This gives a very quick introduction about the history of Computer User Interface. Starting with the birth of the first UI systems: Alto and Star systems - Xerox research lab to Mac.
Part 2 - Ye Olde Museum Of Office Past
Jensen brought us down the memory lane looking at the first five major versions of Word for Window: from Word 1.0 to Word 97. (Anyone still remember how Word 1.0 looks like? I dun.. Because I was using WordStar and WordPerfect then.. haha) Many people should also know that many of Office UI paradigms were inherited from Mac. (yes Macintosh)
Part 3 - Combating the Perception of Bloat
As more and more functions and UI widgets (i.e. more menu items and more toolbars) are added to the subsequent Office release. User started to complain about feature overloading and feeling that there are lesser and lesser screen estate are left for them to work on their document. Hence, MS comes out with various idea to reduce the BLOATED effect: Adaptive Menus and Toolbar Rafting.
Part 4 - New Rectangles to the Rescue?
This is the era of Office 2003, where Office Assistant and Task Panes were introduced. Jensen shared with us the downside of these new UI features and a very interesting quote from Nathan Myhrvold's First Law of Software: "Software is a gas." Every time we add a new UI mechanism, it fills up. Because we only added and never renovated/ reorganized/ removed, complexity went up each release.
Part 5 - Tipping the Scale
Jensen illustrated with charts on how the number of items / toolbars and task panes in Word increased exponentially by the release.
Part 6 - Inside Deep Thought
It is definitely a tricky task to design a productivity software used by 400 million people.
Now, I understand what is the "Help Make Office Better” balloon in Office 2003 is for. It is known as the Microsoft Office Customer Experience Improvement Program or to the MS chaps, they called it "Service Quality Monitoring".
About 1.3 billion sessions of data was collected since Office 2003 was shipped and over 352 million command bar clicks in Word over the last 90 days. Finally, MS is no longer relying on their ingenious guess work when it comes to UI design.
Part 7 - No Distaste for Paste
Here is the result of the Top 5 Most-Used Commands in Microsoft Word 2003 from the “Microsoft Office Customer Experience Improvement Program”:
- Paste
- Save
- Copy
- Undo
- Bold
Any surprise? I am NOT, I am one of many avid users who enjoys using keyboard short-cuts to do all these tasks. Mainly to show that we are the POWER OFFICE USER!!!
Part 8 - Grading On the Curve
Finally, Jensen concluded on how MS used the information gathered from “Microsoft Office Customer Experience Improvement Program” and the formulae “data + human = design” to influence the UI design of the new office.
After said all these, with millions of users already got used to and master the skill of swimming in the “pool” of Office features. Wonder if they will be willing to jump into another new “pool” of features and dun get drown?