Crystal Enterprise OutputFileServer service refuse to start after change of root directory.

I got these two errors after i change the root directory for CE10 outputfileserver. Turns out there is no way to set it back.

Event Type: Error
Event Source: Crystal_outputfileserver
Event Category: Services
Event ID: 35101
Date:  11/20/2007
Time:  7:41:35 PM
User:  N/A
Computer: XXXXX
Description:
The root server reported an error Internal Error. (Reason: Fail to initialize file system.  Please see event log for details.).
 

Event Type: Error
Event Source: Crystal_outputfileserver
Event Category: Startup
Event ID: 35600
Date:  11/20/2007
Time:  7:41:35 PM
User:  N/A
Computer: XXXXXX
Description:
System problem encountered: Failed to setup the root directory \\localhost\Output\ for use. Please make sure permissions are correct and there is no sharing violation.

After some googling,  I finally found the answer is to change the registry where the CE10 report server is situated.

the registry key to change is  \Hkey_Local_Machine\Software\Crystal Decisions\10.0\File Server\Instances\Output_server

---->  Look for this key (RootDirectory) and change this back to the initial value and restart the outputfileserver service.

 

 

Published Tuesday, November 20, 2007 12:34 PM by darenhan
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